Billing Help

How to Read Your Bill

EMBARQ offers a convenient Summary Bill format in addition to our Standard Detail Bill.

The two bill tours below are designed to help you answer your billing questions for both of these formats. Click on the links below to learn more!

• Detail Bill Tour
• Summary Bill Tour

If you would like to sign-up for the Summary Bill, please contact Business Customer Support at 800.786.6272. The Summary Bill is not available in Ohio.

How to Pay Your Bill

EMBARQ offers several convenient options for paying your bill. Use the link below to view all the options we offer.

• Bill Payment Options

Long Distance

• Migration Information
• How-To Guide for Billing Accounts Management

Common Billing Questions

• What are "Prorated charges?"
• What are EMBARQ™ Bundles?
• What are Service Connection Fees?
• What are the taxes and surcharges on my invoice?
• What are DISH/Entertainment charges?
• How are Wireless Plan minutes calculated?
• What are Minimum billing charges?
• What are Restoration charges?
• What are Third Party charges?