Frequently Asked Questions

Calling Features

Integrate Calling Features

1. What are EMBARQ^® Integrated Calling Features?
2. How do EMBARQ^® Integrated Calling Features work?
3. How do I get EMBARQ^® Integrated Calling Features?
4. Will I have to purchase or add special equipment for EMBARQ^® Integrated Calling Features?
5. Is there a User Guide?

What are EMBARQ^® Integrated Calling Features?

EMBARQ^® Integrated Calling Features are a unique set of features that provide seamless integration between your home and wireless phones.

These consist of:

• Find-Me Follow-Me
• Incoming Call-Transfer

The Find-Me Follow-Me service allows you to configure a sequence of 3 additional phone numbers (called the "Ring List") to be called when calls are made to your home. Therefore, any call to your home can also reach you on your wireless phone (or your office phone, etc.).

The Incoming Call-Transfer capability allows you to transfer "live" calls from your home phone to your wireless phone without interrupting the call.

How do EMBARQ^® Integrated Calling Features work?

EMBARQ^® Integrated Calling Features are added to your EMBARQ^® Voicemail account. Therefore, you must be an EMBARQ^® Voicemail customer in order to subscribe to EMBARQ^® Integrated Calling Features.

When EMBARQ^® Integrated Calling Features are turned on (you have the option to turn on/off), incoming calls to your home number are directed to the phone numbers listed by you for your Find-Me Follow-Me service.

Once a call to your home number has been answered on any phone on your Find-Me Follow-Me ring list, you can transfer a "live" call between phones listed on the Call Transfer list (defined by you) by pressing the appropriate transfer access code.

For example, you would press *96 to transfer a call from your home phone to your wireless phone.

How do I get EMBARQ^® Integrated Calling Features?

Contact EMBARQ^® customer service and ask to have EMBARQ^® Integrated Calling Features added to your account.
Once activated, the set up can be done online.

1. Log in to embarq.com
2. Click on "My Services"
3. Click on "Voice Services"
4. Click on "Manage Your Voicemail..."

Will I have to purchase or add special equipment for EMBARQ^® Integrated Calling Features?

No. EMBARQ^® Integrated Calling Features will work on any home phone and with any wireless phone service. However, there is a nominal monthly charge for EMBARQ^® Integrated Calling Features.

Is there a User Guide?

Yes, in our User Guide library.
You can navigate there via the Customer Support page:
embarq.com > Support > Residential > [Product Support] [Voice] User Guides