Overview
With Voicemail from EMBARQ™, your end-user customers can make the most of today's messaging technology without adding equipment to their offices, long-term contracts to their bottom lines or worry to their busy schedules.
EMBARQ's Voicemail offers your customers the business-boosting advantages of messaging services direct from their touch-tone phones. From retrieving messages anywhere around the world, to taking messages when they are on the phone or on the Internet, to staying on duty even during a power failure, your customers will wonder how they ever did business without EMBARQ's Voicemail. And, with no equipment to buy or install, the system can't become obsolete; when technology advances, EMBARQ will seamlessly upgrade the Voicemail system - so you can deliver the very best to your customers.
With EMBARQ's Voicemail you may:
- Offer your end-user customers a superior alternative to technologically limited on-site voicemail systems.
- Seamlessly add a proven, reliable product to your portfolio that can enhance your bottom line.
- EMBARQ end-user customer names, as well as names from a variety of Competitive Local Exchange Carriers (CLECs) and wireless companies, are contained in the EMBARQ calling name database for the express purpose of supporting your Caller ID functionality. Your end-user customers will get higher levels of satisfaction in their Caller ID use, with a greater number of names displayed when you ensure that the most accurate and complete name information is provided.
With EMBARQ's CNAM Data Access service, you may:
- Get the most up-to-date and accurate calling names associated with calling numbers.
- Enhance your end-user customers' perception of your calling name service by delivering more names, more frequently.
- Rely on EMBARQ's network and database support 24 hours a day, 7 days a week.
Features & Benefits
- Technology upgrades in EMBARQ's Central Offices - delivers an advantageous selling point to end users. EMBARQ's upgrades provide the very latest messaging technology for your customers.
- No equipment required - Takes the guesswork out of selecting the right voicemail system. Customers don't have to maintain or worry about on-site equipment; messages can be retrieved from any of their touch-tone phones.
On-duty anywhere, anytime, in any condition - eliminates concern about lost messages or lost voicemail service due to power outages; EMBARQ's Voicemail is always on the job and customers are not affected by power outages.
- Answer multiple calls simultaneously - allows the small business customer or busy households to receive multiple messages without sending a "busy signal" to the incoming caller; avoids the awkwardness of using Call Waiting to toggle between two calls.
- Message security and privacy - instills confidence in the end user by requiring a passcode to retrieve messages.
- One-bill convenience - adds EMBARQ's Voicemail to any other resale services you are purchasing, simplifying your customer billing process.
- No contracts - makes EMBARQ's Voicemail more appealing to your end user customers who prefer month-to-month arrangements.
- No restrictions - enhances your customers' ability to communicate, by allowing them to retrieve messages, update their greetings, or check saved messages from any touch-tone phone, anywhere in the world, any time of day. In addition, callers can edit and modify their messages prior to hanging up.
Product Details
EMBARQ's Voicemail system offers your end-user customers the best of today's modern messaging technology without the headaches associated with maintaining and upgrading an on-site system. The system requires no equipment other than a touch-tone phone. EMBARQ's Voicemail includes these attractive options:
- Central Office Maintenance - EMBARQ's Voicemail, based in EMBARQ's Central Office, means greater service to your customers without requiring them to commit to equipment that will quickly become out-of-date. As the technology advances, so will EMBARQ's Voicemail system. You and your customers will stay current without lifting a finger - except to dial into the system to check your messages!
- Personalized Greetings - Personalized by each mailbox owner, greetings can be changed at any time from any touch-tone phone to keep callers updated on when to expect a return call from the mailbox owner.
- Multiple Message Capability - With the optional Call Forward Busy feature, multiple calls arriving at the same time will all be connected to your customers' Voicemail system; incoming calls will not receive a busy signal.
- Message Security - Individual passcodes mean the ultimate in privacy and security for each mailbox owner. The customer can enter a passcode from any touch-tone phone and can change the passcode as often as desired.
- Message Memory - The ability to save messages makes it easy for your customers to retain important dates, times and phone numbers for reference at a later time.
- Incoming Message Editing - EMBARQ's Voicemail system allows incoming callers to replay and modify their messages before disconnecting.
- Call Screening - No more waiting to hear the voice on an answering machine before deciding whether or not to pick up the phone; EMBARQ's Voicemail works with Caller ID systems, allowing your customers to simplify call screening.
Business Applications
- Provides an equipment-free (and investment-free) method of offering all the conveniences of the latest voicemail technology to your customers.
- Merges billing for EMBARQ's Voicemail with other EMBARQ resale services, simplifying your customer billing procedures.
- Allows you to offer a service that will stay current with technological advances in messaging technology.
- Allows you to attract customers who prefer month-to-month arrangements instead of long-term contracts.
- Delivers all the features and benefits that small and large businesses expect from a state-of-the-art voicemail system.
- Acts as a "receptionist" for small businesses.
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